Wellcome to National Portal
Bangladesh National Portal
See Other Government Offices
Main Comtent Skiped

বাংলাদেশ বিনিয়োগ উন্নয়ন কর্তৃপক্ষ(বিডা) এর ওয়ান স্টপ সার্ভিস লিংকঃ bidaquickserv.org

বিশেষ বার্তা

রাশিয়া-ইউক্রেন যুদ্ধ ও বৈশ্বিক পরিস্থিতির কারণে জ্বালানি তেল, গ্যাস ও কয়লার দাম অস্বাভাবিক বৃদ্ধির প্রেক্ষাপটে মাননীয় প্রধানমন্ত্রী কর্ত্রক সকলকে বিদ্যুৎ ব্যাবহারে সাশ্রয়ী হওয়ার নির্দেশনা রয়েছে।তাই পবিত্র মাহে রমজান ও গ্রীষ্মে নিরবিচ্ছিন্ন বিদ্যুৎ সরবরাহের স্বার্থে সমন্নিত সকল গ্রাহকের বিদ্যুৎ ব্যাবহারে সর্বোচ্চ সাশ্রয়ী হওয়ার বিশেষভাবে অনুরোধ করা হলো। বিদ্যুৎ সাশ্রয়ের লক্ষে

  • রাত ৮ টার পর দোকান/শপিং মল/আলোক সজ্জা বন্ধ করুন।
  • AC ব্যবহার পরিহার করুন। একান্ত করতেই হলে তাপমাত্রা ন্যূনতম ২৫ ডিগ্রি সেলসিয়াস রাখুন।
  • সন্ধ্যার সময় হতে রাত ১২ টা পর্যন্ত মটর, ইস্ত্রি, ওভেন, সেচ পাম্প, লন্ড্রী, ওয়েল্ডিং মেশিন/মেকানিক্যাল ওয়ার্কশপ, ইজি বাইক চার্জিং বন্ধ রাখুন।

Consumer Service Centre

New Power Connection, Complain against Bill & Meter, Bill Payment Service with all sorts of complain could be submitted to and information will be provided by ONE-POINT SERVICE CENTRE of Electricity Distribution Office.

Getting New Connection

 

New Connection Apllication is available at ONE POINT SERVICE CENTRE. Applicant should properly fill-up the Application and attach Ownership Papers of the Connection Site, Nationality Certificate, Birth Certificate, 2 (two) copy Passport Size Photograph along with preset Application Fee to obtain Receipt. Upon receipt of such application and fee PBS will carry out a preliminary field survey/site investigation and Engineering feasibility study by the Member Service department. On completion of field survey, if it is found feasible to provide connection of proposed load, then the PBS will issue a first information letter of electric connection to the applicant. After connection approval, depending on availability of line construction material, connection certificate, demand note and estimate will be issued. After completing the necessary wiring at the proposed site by the PBS trained electrician, amount specified in the Demand Note should be deposited at the PBS Head Office/Zonal Office/Area Office to get the connection. If it is not possible to provide connection to the applicant, the PBS authority will issue a letter describing the reason for it.

Bill Related Complain

 

Any complain regarding bill; such as, not receiving the current month bill, due bill, over billed amount, etc. must be submitted to the ONE POINT SERVICE CENTRE to get the earliest solution, if possible. Otherwise, the soultion will inform to the consumer.

Bill Payment

 

Consumer can pay bills to PBS Head Office/Zonal Office/Billing Area Office and scheduled/listed bank branches. Under the service of Electronic Bill Pay, bill could be paid through Point-of-Sale (POS).

Complain of Power Disruption

 

Any complain against power disruption at the Complain Centre of concerened power distribution office, the authority will inform you the complain serial no. and estimated time of solution of the complain. According to the Complain Serial No., Authority will take necessary action to resolve the issue of power disruption within 24 hours. If it is not possible to resolve the complain within scheduled time, consumer will be informed by the authority.